We are very proud to have all our products dairy free. This is super creative and innovative process where we constantly think out of the box to create new recipes that are environmentally friendly and with big flavours. Here are some commonly asked questions and some helpful information before you make payment.
All our products are handmade in a small batch and we do not use any preservatives. We use high quality Australian and imported ingredients and prioritise on seasonal local produces. For this reason, we highly recommend enjoying our chocolates within a few days of receiving them. All our products are tested by NATA accredited food testing laboratory. Therefore, you will receive your package with best before date.
We recommend allowing 48 hours to prepare your order before shipping as we hold minimum stock to keep the highest quality for you to enjoy. And if you are celebrating please pre order 3 days in advance or alternatively contact our sales team at email@example.com and we will advise accordingly.
Chocolates are best enjoyed in room temperature and does not like being in the fridge or below 5 degrees C which may cause condensation and affect the appearance of your chocolates. Also, cacao butter in the chocolate absorbs any aromas in your fridge changing the beautiful flavours. For best results, store below 18 degrees C.
ARE YOUR PRODUCTS SUITABLE FOR VEGANS AND VEGETARIANS?
WARNING: If you have any anaphylactic allergies, we recommend not consuming our products. We cannot guarantee our suppliers do not handle allergens at their product sites. Our products are made in surface where nuts and gluten are prepared so it may contain traces of nuts and gluten.
At the checkout, we have a little box where you can request for a special personalised message and or any other details for your orders. Could be a Thank you note or a Miss you note. Let us know and we will happily accommodate with your needs.
Of course, we can. Afterall we all live busy lives and sometimes we miss on planning. We at Güras Cacao will do our best to help you out and make things happen for you. Simply email us at firstname.lastname@example.org and one of our sales team will attend you.
Chocolate (cacao mass, sugar, cacao butter, soy lecithin, natural vanilla flavour), sugar, tea leaves, organic maple syrup, almond milk, glucose syrup, Australian almond, hazelnut, macadamia, biscoff, banana, apple, dates, feijoa, blood orange, yuzu, ginger, turmeric, scotch whiskey, XO patron, coffee, chilli, pink Himalayan salt, black salt, olive butter, inverted sugar, sorbitol, citrus pectin, agar agar, aquafaba, bicarb soda, cream of tartar, vanilla bean, edible gold leaf, nontoxic lustre, coloured cacao butter (yellow e102, orange e102, red e129, blue e133, green e110, purple e123), cinnamon, star anise, cardamom.
All orders above $80 are free shipping across Australia. Any other orders require $14 for express shipping. On warmer Aussie days we use reusable cool pack and an insulated layer to make sure you receive your chocolate on a perfect temperature.
We use Australia Post Express for our shipping and you will receive a tracking number with your order. We ship Monday-Thursday for Tuesday to Friday delivery. We do not ship on Public Holidays.
If you receive your product and is not in a good condition please contact us at: email@example.com, as soon a possible so we can take quick action and solve the issue.
We all are very aware of Australian heat during warmer months. In cases of extreme heat or conditions outside of our control we may hold, delay or cancel your order and issue you with a refund. We will notify you if this occurs.
If you have any other questions regarding our products please do not hesitate to contact us at: firstname.lastname@example.org